Our track record: past is prologue

As we've been starting to lay out on the blog this week, the Commtrol product represents the culmination of decades of work on the part of Home Team Communications and Bob Glassman. We're going to be communicating several different elements about Commtrol, HTC and Bob leading up to the early June product launch. Today, we're going to revisit some past accomplishments on behalf of grateful clients to demonstrate Commtrol's capacity to help businesses in powerful ways once it is on the market.

These grateful words come from the mouth of a telecommunications director for a public agency in Northeast Ohio:

"I have worked with Bob Glassman and various members of his related staff since 1990. During that time, he has always been consistent regarding his desire to do only what is best for his customers. During the mid nineties, he worked tirelessly with me to retrieve a mid five figure refund from a large, regional phone circuit vendor. What was most impressive is that he spent countless hours knowing that personally, he wouldn’t receive one penny of the returned funds. He always works for what is right- a rare quality in the telecommunications business. Since the mid nineties, Bob wanted to produce a tool to document all voice/data circuits (and eliminating all unnecessary lines), providing the best tools to reduce any outages, and manage contracts in the most efficient manner. Home Team Communications Commtrol tool has been well-thought-out and should provide real value."

This gentleman draws a straight line between his past experiences with Home Team Communications and what he expects of a future with Commtrol:

"I have worked with Bob and his Home Team Communications staff for over a decade. As the person running the operation of an Alarm Central Office monitoring station, we have to protect the lives of sometimes up to 100,000 clients and countess more people. We have found Bob and his organization as the only voice and data firm that always acts more like a business partner…on a 24/7 basis. Also, Home Team has found and retrieved thousands of dollars of overcharges from our local line provider. Trust is everything in a business relationship and in my years in the alarm business, I have never had representation as quality as what they have consistently provided us. I am looking forward to the Commtrol tool to enhance their already great service."

There's a very good reason that we're interspersing background about Bob and Home Team Communications with descriptions of the Commtrol product as we move closer to the early June release: because one cannot receive the full picture without both aspects of the narrative. The product itself is sensational and will aid in the efficiency of businesses greatly, particularly in the realms of managing and reducing voice and data network costs and hassles. But any invention, great though it may be, is worthless without the personal commitment and integrity of the people behind it. It is necessary to witness examples of the positive ethos of Bob and Home Team Communications in order to fully appreciate what their wonderful new product can do -- and the above examples illustrate this point eloquently.