Advocacy for clients and tangible results

Previous columns here have mentioned the vital role that client advocacy plays with Commtrol and Home Team Communications, the company behind this revolutionary new product for helping to manage voice and data services. HTC's Bob Glassman takes his role as a watchdog for his clients quite seriously and puts every ounce of his considerable capacity for determination to work for them.

While Commtrol represents the culmination of Bob and HTC's inventive work over the years, different elements of what will constitute Commtrol have been apparent in their work over this period of time. We'll be highlighting those components here on the blog, because they are extremely relevant to the story of this unprecedented new product and every bit as much so as the tangible benefits opened up by Commtrol once it's released to the public in early June.

One such example of how the advocacy element of Commtrol manifested itself in the past occurred in an episode with a Regional Bell Operating Company out in California. A client of Home Team Communications signed up for a telecommunications plan that was to total $485 per month for two years. Somewhere along the line, the vagaries of the billing process ended up with the client facing a charge of $560 per month. It was time to get Bob Glassman on the case.

What this client found was that every company should be so lucky as to have someone as loyal and dogged as Bob on the case. The RBOC's initial inability to get the matter resolved immediately as it should have been only fueled the fire. In short order, the watchdog had his bone in the form of a RETROACTIVE reduction in the charge to $430 per month over the remainder of the contract.

As previously mentioned, this space will contain more examples moving forward regarding the track record of Home Team Communications and Bob Glassman -- for they tell the tale of how Commtrol emerged and how it and the approach behind it will help businesses achieve telecommunications efficiency in a manner previously incomprehensible.